“…Let me show you the difference between making decisions using gut feeling and insight. Gary Klein, who has done a great deal of research on decision-making, said: “Intuition is the use of patterns you have already learned, whereas insight is the discovery of new patterns.”...

“…Depending on whether you’re a CEO at the top of the food chain, a manager in the middle, or a new supervisor, the decisions you have to make will be different in scope and consequences. But regardless of where you are in the hierarchy, you...